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Excellent Customer Service Brings You Closer to Your Clients
There are friends. And there are really close friends. While we don’t want to “compartmentalize” people, the reality is that we all have friends who are there, either as “fair weather” pals,...
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To Push Or To Pull Via Call Center? That Is The Question
So here you are, planning and strategizing how to drive more customers towards your enterprise. The big debate, just as with most advertising mavens, is whether to attract them with glossy ads and...
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New Reservations Call Center System: Cool for Business, Cool for Clients
Remember the days when you had to line up for an endless eternity just to get an airplane ticket to visit your relatives in France or New Zealand? If that “endless eternity” part sounds just a tad...
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Answering the Call of the World in a Big Way
Have you ever wondered why some folks put things like mirrors, more lighting via bigger windows, and space-saving furniture and appliances in their condos or rooms? For those who aren’t in the know,...
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Make Summer Fun and Easy Via Reservations Call Center
If there was one word that best describes summer for most folks, it would be “fun”! Thanks to the sun shining brightly, the heat being turned up more than a few notches, and vacation time for the kids,...
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How Does An Answering Service Make Your Small Biz Look Big?
Have you ever noticed how certain shapes, angles, and styling techniques tend to give the illusion of an object becoming either bigger or smaller than it really is? Take some of the new cars as an...
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How To Put Your Customer Service Tools To Good Use
To most men, it is considered to be one of, if not the perfect gift—and you got one, thanks to your loving family: You’ve been gifted with a complete set of tools for fixing stuff around the house,...
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Why Not Dish Out Some “Mom and Pop” Customer Service?
Have you ever wondered how your friendly neighborhood Mom and Pop store manages to stay open all these years despite the onslaught of bigger players? It’s actually amazing how this warm and caring...
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Time And Tech Are Of The Essence
We’re sure you’ve heard it all too often. In fact, today’s fast-paced world practically lives by it. Yes, ladies and gentlemen, time, they say, is of the essence. In this blur we live in, every second...
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Why Not Go Out Of Your Way And Offer Great Customer Service?
True Story: A couple of weeks ago, Gerard, who works as writer for companies and magazines, recounted an incident on how he accidentally “locked himself out” while trying to access his online account...
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Magellan Call Center Showcases Its BPO Capabilities At CommunicAsia 2013
MEDIA RELEASE Magellan Solutions Outsourcing Inc., a fast-growing Philippine-based inbound contact center, joined the Philippines’ major telecommunications players and business process management...
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Hotel Business Reserved for Those Who Will Take Advantage
Unless you haven’t awakened from your winter slumber, you’re probably well aware that summer is already upon us. This means it’s time to hit the open road, the beach, or even the next continent. For...
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Get Personal—It’s Excellent Customer Service
Have you ever felt like a mere “number”? More specifically, do you often feel like you’re simply being attended to simply because you’re part of the queue—whenever you have questions, concerns, or...
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Did You Know That Customer Service Is A Team Effort?
Are you a sports fan, particularly, a fan either of basketball, baseball, or even Formula One? Then you probably know that such sports, as the name suggests, aren’t merely a one-man show—a united and...
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PRESS RELEASE: Magellan Solutions Acquires NODA’s Call Center Solution To...
Magellan Solutions Outsourcing Inc., a fast-growing contact center provider in the Philippines, announced the acquisition of NODA Contact Center Solution to improve its technology infrastructure and...
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Customer Service Is About Cooperation
Are you a member of the Sesame Street generation? If you grew up with Big Bird, Ernie and Bert, and Grover as your Nanny, you’ll probably remember one of the valuable lessons they taught you—that...
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Here are Some Magic Words of Excellent Customer Service
Do you teach your kids good manners—like saying “please” and “thank you”? We’re pretty sure that more than a fair share of folks would definitely answer a resounding “yes” to this question. For indeed,...
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Order of the Day: Selling Via Home TV Shopping
Unless you’ve been hiding under your favorite rock for the past few decades, then we’re pretty sure you’ve heard of Home TV Shopping. In case you haven’t Home TV Shopping, seen on such networks as Home...
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Our Words Make A Difference In Customer Service
It has often been said that our words can either make or break us. When serving customers, for instance, we need to be careful of what we say, lest we incur their “wrath” or “frustration.” Saying words...
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